Topics


 

pcmedic (Trademark of Higher Functions, Lda), is the leading company in the portuguese market of Technology Support for the final user, in both residential and business environments. Its range of operation, unique in its market, is based on providing a full assistance service, immediate and personalised everywhere, 24 hours a day, 7 days a week. Besides Phone Support — in which we solve more than 80% of the situations that come to us — pcmedic also gives House-Call Tech Support and have Laboratory-Stores in Portugal and São Tomé e Príncipe. We have partnerships with the most important portuguese retail-chains and ISPs, giving Tech Support to their clients.

CEO

Filipe Barrancos

Established

January of 2002

 

Mission

Provide broad and low-cost technology solutions aimed specially to the final user, both home and business-user, anywhere. To have a structure that integrates remote and local services, differentiating from others not only by its price, but by its ubiquity, availability and specialisation.

 

Values

Values such as Responsability, Competence, Commitment, Dedication, and Efficiency are what makes the pcmedic’s Culture. We share these values in our relations with clients, suppliers, employees, and partners with the target of providing a ever more efficient and inovative service

 

Objectives

Achieve a constructive inovation through the efficient managing of all the different pcmedic’s resources in order to create an environment of centralisation and share of knowledge that makes possible an faster, more efficient, and economical answer, being always adapted to the specified needs — be that a home-user or a business.

 

Current Position in the Market

Leading presence in Portugal, with more than 2.5 million customers in our portfolio and more than 2000 daily services, working close to all the main retailers and ISPs in the market. Having achieved the designated stabilisation point for the technological and human structures, pcmedic begins 2014 with a process of diversification to new markets and application of its knowledge base to new opportunities, with special focus in the business and international environments.

 

Headquarters and Branch-Office

Covilhã (Sede) and Lisbon, Portugal

Laboratories in Lisbon (Oriente, Saldanha, Bela Vista, Alfragide, Queluz, Rio de Mouro, Terrugem e Loures), Barreiro, Fátima, Coimbra, Marinha Grande, Porto, Silves e Covilhã.

 

Target Markets

Home-users, Small and Medium-Sized Businesses, ISPs, Retail/Distribution, Insurance Companies e Banks.

 

Main Business Partners

NOS, PT, Cabovisão, Grupo Auchan, Fnac, AR Telecom, Staples, Grupo Jerónimo Martins, CPCdi, Grupo PIE, Luma, Bitdefender, Data Recovery Center. Check all of our partnerships.

 

Services/Solutions

Technical Support — immediate, personalised, efficient and economic to the IT final user. It is available 24 hours a day, 7 days a week, including:

pcmedic Phone and Remote Support: Services oriented to the home user with immediate diagnosis and resolution;

pcmedic House-Calls: At-home interventions available throughout the country, 24 hours a day, 7 days a week;

pcmedic Express: Laboratorial Support with more than 15 locations in Portugal;

pcmedic Businesses: Services oriented to the businesses context: Low-Cost Technology Maintenance Contracts.